Privacy Policy

1. Who we are

Crypto-Finance IT (“we”, “us”, “our”) provides OTC crypto buy & sell coordination and quote requests for clients in Germany. This Privacy Policy explains how we handle information you provide when you contact us.

2. Information we collect

• Contact details: name, email, phone number.
• Request details: asset (BTC/ETH/USDT), amount, preferred settlement method, timelines, and any notes you send.
• Technical data: basic logs such as IP address, browser type, approximate location, and pages visited (for security and performance).

3. How we use your information

• To respond to inquiries and provide quotes or settlement instructions.
• To verify and prevent fraud, abuse, or suspicious activity.
• To comply with applicable legal obligations (including AML/KYC where required).
• To improve website reliability and user experience.

4. Legal bases (where applicable)

We process personal information to communicate with you, to take steps related to providing services you request, to comply with legal obligations, and for our legitimate interests in operating a secure and reliable service.

5. Sharing of information

We do not sell your personal information. We may share information only when necessary:

• With service providers that help us operate the website (hosting, analytics, security) under confidentiality obligations.
• With financial/settlement partners when required to complete a transaction you request.
• With authorities or advisors if required by law, regulation, or to protect our rights and users.

6. Cookies

We may use essential cookies for site functionality and security. If we enable analytics or marketing cookies later, we will update this policy and, where required, provide cookie choices.

7. Data retention

We keep information only as long as needed for communication, service delivery, compliance, and dispute resolution. Retention periods may vary depending on transaction type and legal requirements.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. No method of transmission or storage is 100% secure.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, or object to certain processing of your personal information. To request changes, contact us using the details below.

10. Contact

Email: support@onchain-support.info

Phone: +1 833 356 9231

Last updated: 2025-01-01